Refund & Return Policies of JRM Solutions
1. Scope
This Return & Refund Policy applies to all purchases made through the JRMSolutions website (the “Site”). By placing an order you confirm that you have read, understood, and accepted this policy.
2. Eligibility for Returns & Refunds
You may be eligible for a return and/or refund if all of the following conditions are met:
The product was purchased from our Site and is associated with a valid order number and name/email that matches the purchase.
The product is in substantially the same condition as delivered (except for the defect or fault claimed).
You report the defect/fault within the specified time period (see Section 4).
You provide clear supporting documentation of the defect/fault, including photographs and/or video (see Section 3).
The defect/fault is not caused by misuse, neglect, incorrect installation, accident, alteration, or normal wear and tear.
3. Requirement to Submit Proof of Defect/Fault
Before we can process a return or refund request, you must provide the following supporting evidence:
Clear images of the product showing the defect, fault, damage, or malfunction.
A short video clip (if applicable) demonstrating the defect or fault in operation (or showing the defect in the static product).
A description of the defect/fault, how and when it was first noticed, and how the product was stored/used up to that point.
The order number, date of purchase, and your contact information.
We reserve the right to decline requests lacking sufficient evidence of defect/fault.
4. Time Periods for Submission
You must report the defect/fault to us within 14 calendar days of delivery for returns/refunds due to visible damage or missing parts.
For faults or malfunctions that become apparent only after initial use, you must notify us within 30 calendar days of delivery.
After these periods have elapsed, returns or refunds may be refused or limited at our discretion.
5. Return Process
When we accept your request for a return/refund:
We will inform you of the approved return and provide a Return Merchandise Authorization (RMA) or equivalent reference along with shipping instructions.
You must safely package the product, include all original accessories, manuals, packaging materials, and proof of purchase.
Ship the product back to the address provided — you may be responsible for shipping costs unless we approved free-return shipping in writing.
The product must arrive back to us within 7 calendar days of your receiving the RMA or shipping instructions.
We inspect the returned item. If the defect/fault is confirmed, we proceed with refund or replacement. If the product is found to be ineligible (e.g., damaged by misuse), we will notify you and may refuse refund or apply a restocking fee.
6. Refunds
Once the returned product has been received and inspected, we will notify you of the approval or rejection of your refund.
For approved refunds, we will process the refund to your original method of payment within 7–10 business days.
Shipping costs (both original and return shipping) are refundable only if the return is due to our error, manufacturing defect, or fault. Otherwise, shipping costs are borne by you.
Please note your bank or card-issuer may require additional time to post the funds into your account.
7. Replacements / Exchanges
Instead of a refund we may offer a replacement or exchange of the product that is found defective or faulty, subject to availability.
You must follow the same return-process and provide the proof as described above.
After we receive and inspect the returned product, we dispatch the replacement subject to availability. Shipping policies apply as per Section 5.
8. Non-returnable / Non-refundable Items
The following items are not eligible for return or refund:
Products that are clearly used, damaged by misuse, accident or alteration.
Products returned without first submitting the required defect/fault evidence (images/videos) as per Section 3.
Items with missing original accessories, packaging or proof of purchase (unless due to our fault).
Products outside the timeframes specified in Section 4.
Products labelled “Final Sale” or “Non-returnable” at the time of purchase (if applicable).
Any item whose defect/fault arises after additional modification or third-party servicing not authorised by JRMSolutions.
9. Refund Policy for Digital Products or Services
If you purchased a digital product or service (if applicable) from the Site, the refund or return eligibility may differ. Unless otherwise stated at the point of purchase, digital goods and services may not be eligible for refund once accessed or delivered. Please refer to the specific terms for such items at time of purchase.
10. Shipping Damages
If your product arrives damaged in transit:
Please retain the original packaging, clear and tag shipping labels, and take images/videos of the external packaging and the damage.
Notify us within 14 calendar days of delivery with the required documentation.
We will advise next steps and whether a courier inspection is required.
11.
Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
12. How to Contact Us
To start a return or refund request, please contact us at:
Email: support@jrmsolutions.net
Subject: “Return/Refund Request – [Order Number]”
Please attach your supporting images/videos, order details (order number, date of purchase), description of defect/fault, and contact phone number.
13. Our Rights
We reserve the right to refuse a return/refund if the evidence submitted does not clearly establish a manufacturing defect or fault.
We may inspect the returned product or request additional documentation or clarification.
If we approve a refund, we may deduct any restocking fee or shipping cost (as described in Section 6) if the return is due to reasons other than our error or defect.
We may revise this policy at any time; revisions will apply to purchases made after the date of revision.
14. Governing Law & Dispute Resolution
This policy is governed by the laws of the Ghaziabad, UP (India). Any dispute arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of the Ghaziabad, UP, India unless otherwise agreed.
15. Abstract
1.Return policy – please return the product within seven days of delivery.
2.If the product is defective or damaged please return the product within four days with unboxing video.
3. We will deliver the exchange/replacement product within fifteen days.
4. Refund policy – once we verify the refund request we will credit the refund to original payment method within seven days.
2.If the product is defective or damaged please return the product within four days with unboxing video.
3. We will deliver the exchange/replacement product within fifteen days.
4. Refund policy – once we verify the refund request we will credit the refund to original payment method within seven days.