Shipping & Delivery Policy
Welcome to JRMSolutions.net. We value your trust and are committed to providing a smooth shopping and service experience. Please read our Delivery & Return Policy carefully to understand how we handle shipping, delivery, returns, and refunds.
1. Delivery Policy
1.1 Order Processing
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All orders are processed within 7–15 business days (excluding weekends and public holidays).
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You will receive a confirmation email once your order has been placed, followed by a shipping confirmation with tracking details once the order has been dispatched.
1.2 Delivery Timeline
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Domestic Deliveries: Estimated delivery within 15–45 business days after dispatch.
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International Deliveries: Estimated delivery within 30–45 business days, depending on the destination and customs clearance.
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Delivery times may vary based on location, courier delays, or unforeseen circumstances.
1.3 Shipping Charges
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Standard Shipping: Free on orders above a specified amount (if applicable).
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Express Shipping: Available at an additional cost, calculated at checkout.
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International shipping charges will vary depending on location and package weight.
1.4 Tracking
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A tracking number will be provided via email once your order is shipped.
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You can track your shipment through the courier’s website or the tracking link provided.
2. Return & Exchange Policy
2.1 Eligibility for Returns
We accept returns and exchanges under the following conditions:
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Items must be returned within 7–14 days of delivery.
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Items must be unused, in original packaging, and in the same condition as received.
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Proof of purchase (order number or receipt) is required.
2.2 Non-Returnable Items
Certain products or services may not be eligible for return, including:
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Digital products, software, or downloadable content.
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Customized, personalized, or made-to-order items.
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Items marked as Final Sale or Non-Returnable at checkout.
2.3 Return Process
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To initiate a return, contact our support team at support@jrmsolutions.net with your order details.
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Our team will provide return instructions and the shipping address.
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Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
2.4 Inspection & Approval
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Once the returned item is received and inspected, we will notify you about the approval or rejection of your return.
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Approved returns will be processed for refund or exchange within 15–45 business days.
3. Refund Policy
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Refund Method: Refunds will be issued to the original payment method used at checkout.
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Processing Time: It may take an additional 5–15 business days for your bank or payment provider to reflect the refund.
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Partial Refunds: In certain cases, partial refunds may be granted (e.g., damaged packaging, missing parts, etc.).
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and details of the issue. We will arrange for a replacement or refund at no extra cost.
5. Contact Us
For any questions about deliveries, returns, or refunds, you can reach us at:
📧 Email: support@jrmsolutions.net
🌐 Website: https://JRMSolutions.net
